New Student Login Information

WELCOME TO TRINITY WESTERN UNIVERSITY

Table of Contents

1. New Student Setup 
2. Common Errors
3. List of Services/Resources

New Student Setup

When students are admitted to TWU, student emails are created for the student. This email is made up of the student's name + @mytwu.ca (ex. John.Smith@mytwu.ca).

Information about the TWU Account will be sent from the Admission's Team. This email will include:

• Instructions to activate the account
• TWU account username
• TWU email
• TWU Student ID

Activating Your Account

1. You will receive an e-mail from Admissions with your TWU Student Account credentials
2. Click on the "ACTIVATE your account" link. Please Notehe link will expire after 48 hours
3. Fill out the fields required
   
   
    
4. Once you have Activated your account, you will need to wait one (1) hour for your account to activate before you can use it
   • If you try to sign in before the one (1) hour hour mark, you will receive a message that your password/user name is incorrect

Please remember, your login for accessing TWU resources is always the password you just set with your TWU Account username. You will NEVER login to TWU with your student ID number or personal email address

Common Errors

Before we go through some common errors that you may run into. Here are some common errors that you may run into:

• You did not receive an e-mail with from the Admissions Team
• You have waited one hour and still cannot access your account
• You did not activate your account in the first 48 hours (the link has expired)

If you run into any error option, you will need to Reset Your Password & Activate your Account. By re-setting your password, you will receive an e-mail with your TWU account username​​​​​​and a Temporary Password. You can use that information to activate your account. 

Reset Your Password & Activate Your Account

1. In order to do please follow the "Option A: Forget Password" option, in this article
2. Once you have followed the instructions, a link will be sent to your personal email that will allow you to set your password
   • Please Note: Your personal email address is the one you would have applied to TWU/contacting TWU staff with
   • If the e-mail on file is one you don't recognize or you no longer use, please see below for further steps
3. Once you have set your password, please sign in to https://pass.twu.ca to synchronize your account for the first time. You MUST do this to be able to use your TWU Account.
   
   
    
4. Please allow up to one (1) hour for your new account to setup & sync.

List of Services/Resources

Congratulations! Your TWU Account is now set up! Please first see below for a list of resources and services that you will now be able to access.

• Student Portal (http://studentportal.twu.ca/)
  • This is where you will:
    • Register for classes
    • Register for housing
    • Get access to your statement
    • Order official documents
• International Student Guides (https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/?CategoryID=25215)
  • A list of helpful guides for International Students as they plan their lives in Canada
• Housing (https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/?CategoryID=24696)
  • Information about TWU Housing/Dorms and how  to Apply
• Moodle (https://learn.twu.ca/)
  • Moodle is where you will see all of your online course work
  • Please Note: Moodle access is only granted once you are registered for at least one course with TWU
  • Here are some articles about using Moodle 
• Library (https://www.twu.ca/library)
• Email (http://www.twu.ca/email)
  • Please Note: All e-mail communication from the university will be communicated via the student e-mail, so make sure you check it, or that your TWU Emails are forwarded to a personal one.
• Office 365 Download instructions on how to download Office 365 can be found here: 
  • Windows: https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/ArticleDet?ID=15119
  • Apple: https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/ArticleDet?ID=40835
• SETL (http://setl.twu.ca/)
• Microsoft Stream (https://web.microsoftstream.com/)
• TWU Zoom (https://www.twu.zoom.us/)
  • Please Note: You will need to login to your TWU Account.
• Knowledge Base Articles (https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/)
  • Instructional Guides on how to use various resources at TWU