Welcome to Trinity Western University's Service Directory for HELP

Below you will see a variety of departments you can connect with to get assistance.  You may
also visit our "Knowledge Base" to see if the answer to your question is already documented!

Please Sign In with your TWU account username and password for submitting requests.
This will allow you to see all the options available to you!

Backend access for staff responding to requests is available here:

Click the department that your issue falls into. You can then proceed to submit a request.

Information Technology

For issues regarding computers and handheld devices, including their associated software/hardware.

Maintenance and Custodial

For all issues regarding the upkeep of TWU's physical infrastructure, as overseen by Facility Services.

Moodle and Wordpress

For all issues regarding Moodle or Wordpress, including Gradebook assistance.


For all media and publication requests, including the TWU website.


For issues regarding inquiry, application or admittance to TWU.

Office of the Registrar

For all inquiries and requests related to the Office of the Registrar including registration, tuition payments and the student statement.


For Staff & Faculty financial, account and billing issues and requests.


For all Library-related requests.

Human Resources

For all HR-related requests.