TWU Compromised Account

Introduction

Accounts can sometimes get compromised, and it can be a pretty daunting feeling when it does.

At TWU, we strive to do our best to help you when your TWU account gets compromised. If we are notified that your account has been compromised by Microsoft, we reset your TWU account password & notify you (via your non TWU email, if there is one on file -- you can check here) that we suspect your account has been compromised. 

If you have received notice from the Service Hub that your account has been compromised, please see below.

If you suspect that your account has been compromised and would like our help, please submit a ticket here. 

Available to

This service is available to:

• Students
• Alumni

Procedure

If you received notice that your account has been compromised, please follow the instructions listed in the email. If you have any additional questions about the email, please respond to the email with your questions & our Service Hub staff will respond to you shortly!

If you did not receive notice that your account has been compromised but suspect that it has been, please submit a request here.

Requirements

To gain access to this service you need to:

• Have a TWU account
• Verify your identity with a Service Hub attendant 

Additional Resources

• If you have forgotten your TWU Username or Password, please see here.

Need additional help, or have more questions? Click here and we'll get back to you!