A short description to explain the nature of a ticket.
What is your request related to?
What is your request related to?
Registration & Payment
Registration & Payment
Did you know?
All payments methods can be found here - https://www.twu.ca/office-registrar/financial-i...
Did you know?
Please fill out this form to request your change - https://www.twu.ca/sites/default/files/change_o...
Please attach your filled form to this request.
Did you know?
See our Refunds page for additional information: https://www.twu.ca/academics/office-registrar/f...
Did you know?
If you have a HOLD on your account you may need to make a payment.
See here for different HOLD definitions. https://trinitywestern.teamdynamix.com/TDClient...
Official Document Request
Official Document Request
Need your Transcript?
Transcript orders will take up to 7 days to process. A confirmation will be sent once processed.

Get it now: https://trinitywestern.teamdynamix.com/TDClient...
Did you know all TWU STUDENTS & ALUMNI have an account?
You can perform a self-service password reset here: https://trinitywestern.teamdynamix.com/TDClient...

Or to request a reset, please provide the following:
Letter of Enrolment
To request your letter go here -> https://www.twu.ca/sites/default/files/verifica...
Please attach the form to this request.
Travel Letter
Once quarantine plan submitted and approved, your letter will be sent within 2 business days. Please do not log another request.

Please see the following for specific instructions: https://www.twu.ca/return-fall/international-st...
Housing Information
Did you know we have lots of Housing information online? -> https://www.twu.ca/housing
All Housing related questions can be made here.
If you would like to make a specific housing request, feel free to log in here:
https://trinitywestern.teamdynamix.com/TDClient...
ID Cards
Quarantine & Travel Letter
Check out the Arrive in Canada page --> https://www.twu.ca/return-fall/international-st...

Please note that we are experiencing a high volume of requests, once you have followed the above process, we will send your letter as soon as possible. you do not need to make another request here.
Students & Alumni!
Did you know you can do a self-service password reset? Click here to find out more: https://trinitywestern.teamdynamix.com/TDClient...
Password Reset Account Type
Password Reset Account Type
Did you know?
> You WILL NOT be able to see your Moodle course(s) UNTIL your registration and first payment have been processed.

> If you CAN log into Moodle, and know you have registered and payed, and CANNOT see your course, your professor may have hidden the course until they are ready to start. Please contact your professor, if your course has started.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
File attachments associated with the ticket.
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If you are aware of your @mytwu.ca (Student/Alumni) or @twu.ca (Employee) email address, enter it here.

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