Lost ID Card / Replacement Needed

Introduction

Losing your ID Card happens and can be incredibly stressful -- especially if you've been using it for the fitness centre, cafeteria, building access, etc. Not to worry though, we're here to help!

If you're looking to get a replacement & report that your ID card has gone missing, please follow the steps below.

Procedure

If you are a resident and need your replacement ID urgently, please stop by the Service Hub between 8.30 AM - 4.30 PM, so that we can get you the necessary access as soon as possible.

If you are not a resident, please see the instructions below:

1. Submit a request here.
2. Once we've printed & set up your replacement card, you will receive an email and a comment on your ticket letting you know your replacement ID Card is ready for pick-up! 
3. Pay the replacement fee online. (This fee will be posted to your account and show up on your student statement - please ensure payment is made in a timely fashion. Not doing so may result in a hold.)

Available to

This service is available to:

• Current Students

For Alumni ID Cards, please contact the Alumni Office.

Requirements

To get access to this service, you need the following:

1. An headshot of yourself uploaded here, if you did not do so previously.
2. To be a current TWU student

Additional Resources

• If you are having trouble uploading a photo here, simply attach your photo when you submit your ticket & let us know! 
• If this is your first time applying for an ID card, please see our Request an ID Card page instead.

Need additional help, or have more questions? Click here and we'll get back to you!