Printing Issues Explained

There are a couple issues with the Sharp Driver (the brand of our printers/MFP) that are incompatible with Windows 10 features. These incompatibilities will lock up the print queue until manually cleared by IT.
Sharp is aware of the issue, but has not updated the drivers yet.

Windows 10


Printing from Microsoft Edge will not work


We recommend using Chrome or Firefox

Then set your default browser away from MS Edge

Simply search for the default settings on your device


Find the Web Browser setting



Select anything other than Microsoft Edge




Printing from Windows Photo Viewer will not work


If you print from Photo Viewer in Windows 10, it will jam the print queue as well.

We suggest printing from Windows Paint, or FastStone is a free application you can download for image editing:


Changing the default is the same as the browser above.



Article ID: 62647
Thu 9/20/18 9:42 AM
Mon 5/25/20 11:09 AM