Housing Withdrawal & Refund

Find answers to your questions about Housing Withdrawal and Housing Refunds here!

 

How do I get a Refund?

Eligibility for the prorated refunds

  • If the students apply before the Add/drop date but move in later, there is NO PRORATING for the unused meals or housing days.

Full housing and meal plan charges will be applied to the student account according to the OTR charges calendar. 

  • Grad students who apply after the Add/drop date will receive the prorated charge from their requested move in date. 

  • There is no refund for housing or meal plans even if the check-out date reflected in the student portal is prior to the session last date (e.g. April 25, 2025) 

 

If the adjustment results in a credit balance on the account, a Refund Request may be submitted.

What does it mean to "Withdraw" from Housing?

To withdraw from Housing means that the student is ready to terminate the Residential Agreement that was signed by accepting the Housing offer or by submitting the Summer application together with the Residential agreement. The student loses the assigned room on the TWU campus. 

The withdrawal could be initiated by the TWU because of denied, ignored or not confirmed with deposit housing offer, dropped courses, AR holds, Code of Conduct issues or visa denial.

Am I eligible for a refund if I withdraw from Housing?

The amount refunded will depend on the date of withdrawal by submitting the Housing Withdrawal request:

If the withdrawal occurred before the Housing offer has been confirmed by the student (marked “Accept” on the student portal), or the student didn’t accept (ignored) the Housing offer, or the student declined the Housing offer, no charge will be applied to such withdrawal.  

  • If the withdrawal occurred after the confirmation of the Housing offer (with “Accept”) and paid the $500 Housing offer prepayment, the $500 is non-refundable.  
  • If the withdrawal Housing Services Request  (or Admission, OTR, Resident Life withdrawal decision) is received after the housing and meal plan charges are applied to the student account prior to the first day of the session (the first day that residences open, as it is stated in the Residential Agreement), the following credits will be put on the student account:  
    • Housing cost (minus $500 Housing offer prepayment that is non-refundable as the Housing offer was confirmed by the student) 

    • Meal plan cost in full 

  • If the Housing Withdrawal request is received after the start of the session (the first day that residences open, as it is stated in the Residential Agreement), a prorated amount of the housing cost will be credited to the student account. It will be calculated depending on the withdrawal request date for not moved in students and on the last day of staying on campus for those who moved in.  
    • Week 1: 90% refund 

    • Week 2: 80% refund 

    • Week 3: 70% refund 

    • Week 4: 60% refund 

    • Week 5: 50% refund 

    • Week 6: 40% refund  

    • There is no refund available after Week 6 after the residences open

Meal Plan Refunds

  • Meal plans are pro-rated by week (every meal plan has a different week rate) considering the last day of swipe, no later than the Add/Drop date. 

  • There is no meal plan refund after the Add/Drop date. 

How do I get my money back if I am eligible?

If the student is eligible for any refund, a credit will be applied to the student account to be used towards tuition and student fees. 

If the adjustment results in a credit balance on the account, a Refund Request may be submitted.

If you still have questions regarding your Housing withdrawal or refund, please let us know at twu.ca/help 

Print Article

Details

Article ID: 156374
Created
Thu 1/11/24 2:36 PM
Modified
Fri 6/21/24 1:52 PM