China VPN Client install/testing (虚拟专用网)客户端安装/测试)

For students unable to travel to Canada from China, TWU has implemented an optional service that may provide easier access to our core student and learning platforms, including Moodle, Microsoft Teams, Microsoft Stream, Office365 and more.

This service meets all Chinese and Canadian legal requirements. It has been configured to direct you to our core student and learning platforms and must not be used for any other activities normally unauthorised in China.

The solution is based on FortiClient software. FortiClient is supported on Windows 7 or higher and MacOS 10.12 (Sierra) and higher.

Before you start the connection process, please disable any other VPN software you may be using. All testing was done on Windows & MacOS using Chrome with no extensions installed.

Step One
步骤 1

Download and install the FortiClient VPN V 6.2 on your computer:
在您的电脑上下载并安装FortiClient VPN V 6.2 版:

If none of the above are right for you, other download options are here:
如果以上系统都不适合您,那么,其它下载选项如下:
https://forticlient.com/downloads

Once the download is complete, run the installation program and accept the default settings. You might need to restart your computer as part of this process.
下载完成后,运行安装程序并接受默认设置。 在此过程中,您可能需要重新启动您的电脑。

Step Two
步骤 2

Open the FortiClient application.
打开FortiClient应用程序。

You will need to accept the terms and conditions and then click ‘Configure VPN’.
您需要接受使用条款和条件,然后单击“配置VPN”。

Fill in the Edit VPN Connection page with the following details. Make sure you pay attention to what Remote Gateway you select, depending on your geographic location.
使用以下详细信息填写 “编辑VPN连接” 页面(见图示)。谨请确注意到您选择的远程网关,依据您的地理位置,谨请确保你选择适合的远程网关。

 

Edit VPN Connection:
编辑VPN连接:

  • VPN Type: SSL VPN
    VPN 类型:SSL VPN
  • Connection Name: TWU
    连接名: TWU
  • Description: This can be left blank
    描述: (此处可以留空白不填)
  • Remote Gateway: Select the appropriate access point for your location:
    远程网关:选择适合您所在位置的接入点:
    • Beijing: 123.56.159.152/twu
      北京
    • Shenzhen: 47.107.121.139/twu
      深圳
    • Shanghai : 101.132.167.34/twu
      上海
  • Customise Port: Leave this unticked
    自定义端口:请勿勾选
  • Client Certificate: None
    客户证书:无
  • Authentication: Save Login
    身份验证:保存登录
  • Username: Your TWU email (@mytwu.ca)
    用户名:您的学生电子邮件
  • Tick ‘Do not Warn Invalid Server Certificate’
    勾选“勿警告无效的服务器证书”项

Click Save.
点击保存。

合规&遥测

漏洞扫描

远程访问

提醒

设置

简介










 

合规&遥测

漏洞扫描

远程访问

提醒

设置

简介

 

Step Three
步骤 3

At the Fortinet login screen enter your TWU email and Password and click Connect.
在 Fortinet登录屏幕(见图示)上,输入您的学生电子邮件和密码,然后单击“连接”。

To disconnect, re-open the FortiClient application from your desktop and select disconnect.
要断开连接,请从您的桌面重新打开FortiClient应用程序,然后选择断开连接。

 

Troubleshooting Instructions
常见问题的解决说明

Here are possible solutions to some of the common connectivity issues that you might encounter.
这里列出您可能会遇到的一些常见连接问题以及相应的可能解决方案。

Issue 1 — Certificate Error (-5)
问题 1 — 证书出错 (-5)

“The server you want to connect to requests identification, please choose a certificate and try again. (-5)“
“您要连接的服务器请求身份验证,请选择证书,然后重试。 (-5)“

Fix applies to
修复适用于

  • Windows 7 / 10
    Windows 7 或 Windows 10 操作系统
  • Fortinet client 6.2.5.0933
    Fortinet 客户端 6.2.5.0933

Check First
首先检查

  • Disconnect from any other vpn client (if any)
    与其它任何 VPN 客户端断开连接(如果有)
  • Verify that you have a stable internet connection
    查实您的网络连接稳定
  • Check if the VPN settings are correct
    检查VPN设置是否正确

Steps to resolve the issue
解决这一问题的步骤

  1. Go to Internet Explorer (window 7) or Edge (Windows 10)
    前往 Internet Explorer (Windows 7) 或 Edge (Windows 10) 浏览页面
  2. Go to “Tools” and select “Internet Options”
    前往“工具“栏,然后选择”因特网选项”栏
  3. Select the “Advanced” tab in Internet Options
    在“因特网选项“栏中选择”高级“选项
  4. Enable(check) “TLS 1.1”, “TLS 1.2”
    启用(选择)TLS1.1”,”TLS 1.2”
  5. Click on “Apply” and “OK” to complete the procedure
    单击“应用”和“确定”,从而完成该操作过程
  6. Try the Fortinet VPN connection now
    现在尝试 Fortinet VPN 连接

 

Issue 2 – Connection error (-14)
问题 2 — 连接出错 (-14)

“Unable to establish vpn connection. the vpn server may be unreachable. (-14)”
“无法建立VPN连接。VPN服务器可能无法访问。(-14)

Fix applies to
修复适用于

  • Windows 7/ 10
    Windows 7/10操作系统
  • Fortinet client 6.2.5.0933
    Fortinet 客户端 6.2.5.0933

Check First
首先检查

  • Disconnect from any other vpn client (if any)
    与其它任何 VPN 客户端断开连接(如果有)
  • Verify that you have a stable internet connection
    查实您的网络连接稳定
  • Check if the VPN settings are correct
    检查 VPN 设置是否正确

Steps to resolve the issue
解决问题的步骤

  1. Reinstall Fortinet client 6.2.5.0933 from this location – Windows
    从这个位置重新安装Fortinet客户端6.2.5.0933 —— Windows操作系统
  2. Restart the computer
    重新启动电脑
  3. Try the Fortinet VPN connection now
    即刻尝试 VPN 连接

 

Issue 3 — Unlicensed VPN Access Error
问题 3 — 未经许可的VPN访问出错

“Unlicensed vpn access is available until ‘Date Time‘.
“直到‘启用日期时间’才可以使用未经许可的VPN访问。”

Fix applies to,br />修复适合于

  • MacOS 10.12 (Sierra) and higher
    MacOS 10.12(Sierra)及更高版本
  • Fortinet client v 6.2.4.724 and above
    Fortinet 客户端 V 6.2.4.724及更高版本

Check First
首先检查

  • Disconnect from any other vpn client (if any)
    与其它任何 VPN 客户端断开连接(如果有)
  • Verify that you have a stable internet connection
    查实您的网络连接稳定
  • Check if the VPN settings are correct
    检查 VPN 设置是否正确

Steps to resolve the issue
解决问题的步骤

  1. Uninstall the current version of VPN
    卸载当前版本的 VPN
  2. Restart the computer
    重新启动电脑
  3. Install the new VPN installer from the link – MacOS 10.12+
    从下载链接安装新的 VPN 安装程序 ——MacOS 10.12+操作系统
  4. Please check the following:
    请检查一下事项:
    • The license error should no longer appear
      “许可证出错”问题应不再出现
    • Check if the connection error should no longer appear
      检查连接出错是否不再出现
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Details

Article ID: 115908
Created
Wed 9/9/20 1:35 PM
Modified
Fri 9/11/20 9:29 PM