Degree Completion: New Student Information Guide

Welcome To TWU!

Here are a few important things for you to note!


TWU Login Info

The most important step is the first one! Before you can access TWU Services and Resources, you will need to set up your TWU account by following the instructions here.

This page also includes a list with links to resources, including Moodle (the online platform that holds your course content)!

Please read through all of the information on this page very carefully to prevent issues with login and ensure you are able to easily access important resources.

Note about Moodle:

If you are able to login to Moodle but do not see some or all of the course(s) that you have been registered for listed (it may take up to a day after being registered for your courses to show up), it may be because the instructor still has the course hidden. The instructor must unhide the course in order for you to see it in Moodle. If the course start is two or fewer weeks away and you still do not see your course, you can submit a helpdesk request to our Moodle team here to inquire as to why it's not showing up.   

Student ID Number

Your student ID number is provided in the email you'll receive when you set up your TWU account. However, if you forget it at any point, it can always be viewed here.

Student ID Card

As a student of TWU, you will receive a Student ID Card. A member of our team will be in contact with you shortly with more information.

How to Contact Us and Get Help!

At TWU GLOBAL we aim to service you well and make it quick and easy to get the help you need. We offer an online ticketing system where you can submit general questions and inquiries, as well as ask your advisor questions.

Please choose Student Inquiries for all non-advising related questions. If you have a question specifically for your advisor, choose Academic Advising and then select your advisor's name. Please note that you will have to login after selecting these forms (with the same login information you use for Moodle). If you have not yet setup your TWU account, you can submit a request by using the General Public Assistance form (which doesn't require you to sign in). 


Once you have set up your TWU account (and waited an hour) you will be able to login to view your Course Schedule. If you need to make any changes and/or have questions regarding your registrations, please contact our online ticketing system and choose Academic Advising. You will receive an email approximately two weeks prior to your first course to serve as a reminder with pertinent course information.


Textbooks and course materials can be found at Trinity Western Outfitters. Please refer to your Course Schedule if you are unsure of your section number. You can order online and choose either a pick up service at TWU or have them delivered, which will result in an additional shipping cost.  We suggest you order your books early to ensure you receive them on time. 


Payment methods can be found here. Options to pay include cheque, credit card or online banking (see Payment Instructions below).


A $200 deposit within two weeks is required to hold your spot in your course registration. This deposit will be applied towards your tuition.


Tuition is due 1 week before the first class. If payment is not received you will be dropped by the second class (to avoid any charges on your account)  

Once you have set up your TWU Account (and waited an hour) you will be able to login to view your Financial Statement.

 If you have any questions regarding your student account or payment plan, please submit your request through our online ticketing system and choose Student Inquiries and it will go directly to the student accounts coordinator, David Smith, who will be happy to assist you. 

Payment Instructions

Online Payment Instructions:

  1. Go to your bank’s website and make Trinity Western University the payee.
  2. Enter your 6-digit Student ID as your Account #.
  3. Pay the appropriate amount.
  4. Submit a ticket here with a screenshot of your confirmation number and amount paid to ensure your account is updated.

Credit Card Payment Instructions – via Plastiq:

  1. Go to and type in Trinity Western University in the “Who do you want to pay” window.
  2. Enter your name, student ID # and the course you are paying for.
  3. Enter your payment amount and credit card details.
  4. Submit a ticket here with a screenshot of your confirmation number and amount paid to ensure your account is updated.

*Please note that Plastiq charges a transaction fee of 2.5%.

Cheque Payment Instructions:

  1. Make cheque payable to Trinity Western University.
  2. Include your student ID # on the memo line of the cheque.
  3. Mail to:
    Attention: Office of the Registrar
    22500 University Drive
    Langley, BC Canada V2Y 1Y1 
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Article ID: 113964
Fri 8/14/20 2:01 PM
Thu 6/23/22 11:58 AM