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IT - Information Technology
TWU Applications
TeamDynamix
TeamDynamix
Ticket Creation
Articles (16)
Adding a Service Level Agreement (SLA)
Clipped from a live Q&A - March 2021
Bulk Updating Tickets
Create a Knowledge Base (KB) Article
Creating a Report
Creating a request for service
Creating a Service (portal permission only)
Creating Tickets in TDNext
Mark a Service as favorite
Merging Tickets
Replying to a Ticket
Searching / Filtering Tickets
Transferring Tickets to Another Department
Updating, Assigning, and Notifying on Tickets
Using Response Templates
Working with the TD Desktop & Refreshing it
Working with Tickets - basic interactions
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