TeamDynamix - Service Management software

TWU's Service Management Platform

Categories (1)

TD Apps

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Articles (21)

Adding a Service Level Agreement (SLA)

Clipped from a live Q&A - March 2021

Adding or Editing the Service Associated with a Ticket

Bulk Updating Tickets

Create a Knowledge Base (KB) Article

Creating a Report

Creating a request for service

Creating Tickets in TDNext

How to transcribe a voice mail request

Mark a Service as favorite

Merging Tickets

Parent / Child Tickets

Permissions & License

Replying to a Ticket

Searching / Filtering Tickets

TD Tags

Ticket Classifications

Transferring Tickets to Another Department

Updating, Assigning, and Notifying on Tickets

Using Response Templates

Working with the TD Desktop & Refreshing it

Working with Tickets - basic interactions