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IT - Information Technology
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TeamDynamix
TeamDynamix
TWU's Service Management Platform
Categories (1)
TD Apps
Articles (21)
Adding a Service Level Agreement (SLA)
Clipped from a live Q&A - March 2021
Adding or Editing the Service Associated with a Ticket
Bulk Updating Tickets
Create a Knowledge Base (KB) Article
Creating a Report
Creating a request for service
Creating a Service (portal permission only)
Creating Tickets in TDNext
How to transcribe a voice mail request
Mark a Service as favorite
Merging Tickets
Parent / Child Tickets
Permissions & License
Replying to a Ticket
Searching / Filtering Tickets
Ticket Classifications
Transferring Tickets to Another Department
Updating, Assigning, and Notifying on Tickets
Using Response Templates
Working with the TD Desktop & Refreshing it
Working with Tickets - basic interactions
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